The Village Veterinary Surgery

The Village Veterinary Surgery is part of the Rutland Vets site (rutland-vets.com). It appears set up for day-to-day care plus urgent problems: one reviewer describes phoning after a dog injured herself on a walk and being told “yes straight away,” with the dog seen and looked after as soon as they arrived. Reviews also mention a clean, professional-feeling clinic, and several long-term clients (13.5 years and 20+ years) who say they’ve been able to get appointments quickly when needed.

Services

•Emergency/urgent veterinary care (listed in clinic data as emergency veterinary services).
•Same-day injury assessment mentioned in reviews (dog injured on a walk and examined promptly after a quick phone call).
•General veterinary appointments implied by long-term clients describing ongoing care over many years, including support “at the worst of times” (details of treatments/procedures aren’t specified in the reviews provided).

People

•Veterinary and reception/team staff (not named): repeatedly described as helpful and considerate, with examples including agreeing immediately to check an injured dog and looking after her as soon as the owner arrived.
•Several reviewers emphasise how staff handle pets’ nerves and comfort, e.g., a cat that usually hides from strangers staying unusually calm, and a dog being eager to go in.

Reviews

4.6 stars from 85 reviews.

•Fast access when something urgent happens: owners mention getting an immediate “yes” over the phone and being seen promptly for an injury.
•Pet comfort and handling: pets described as relaxed or even excited to visit (tail-wagging on arrival; a typically fearful cat staying calm).
•Clean, professional environment: one reviewer explicitly notes the clinic felt “lovely and clean” and “very professional.”
•Continuity over many years: multiple long-term clients (13.5 years; 20+ years across three dogs) describe consistent care, including during difficult end-of-life moments.

Reviews for The Village Veterinary Surgery

Note: Showing the 5 most recent Google reviews out of 85 we track in total. Recent reviews may not be representative of overall sentiment.

David Arnold

a month ago

Compassionate and caring

Peter Latham

3 months ago

Lovely staff and very caring towards the pets they care for

Maria H

They really look after our Luna. She’s wagging her tail on the way in eager to say hello to them all

Colin Wilkinson

Just wanted to post how great Rutland House is. While out walking our dog she injured herself. In one quick phone call I explained what happened and asked as I'm near could someone look her over. I got a yes straight away with no issue, staff and vet where great and looked after her as soon as we walked in. Big thank you from star.

4 months ago

Julie duffy

2 months ago

Really good experience visiting the vets with milo this week staff really helpful polite and considerate. Vets lovely and clean very professional

Carole Simm

We have used Rutland house for 13.5 years. Friendly staff who care about you and your pet. I would recommend this practice to all pet owners.

Anita Archer

Have used Village for 20+ years across three dogs. Our pets have always been treated with skill and kindness and the staff have been caring and friendly - especially at the worst of times. Always got appointments quickly if necessary. Would highly recommend.

sue lowery

6 months ago

Gus was treated as if he was the vets own. For a cat who usually hides from people he doesn’t know he was extremely calm.