Vetcare Limited – Vets in Wigan
Clinic Overview
Vetcare Limited is a small-animal veterinary practice offering first-opinion care, with services on its site including a Pet Health Care Plan, vaccinations, neutering, parasite treatment, radiology and ultrasonography. Recent reviews include examples of fast access for urgent problems (an emergency appointment offered within an hour at 9am) and handling of anxious pets (an anxious dog kept calm during a dewclaw removal, and an elderly cat handled gently despite being difficult in the carrier). There is also a serious negative account describing skin infection after clipping for routine blood tests (redness and green pus) and a dispute about how the complaint was handled and whether the owner used abusive language.
Vetcare Limited is a small-animal veterinary practice offering first-opinion care, with services on its site including a Pet Health Care Plan, vaccinations, neutering, parasite treatment, radiology and ultrasonography. Recent reviews include examples of fast access for urgent problems (an emergency appointment offered within an hour at 9am) and handling of anxious pets (an anxious dog kept calm during a dewclaw removal, and an elderly cat handled gently despite being difficult in the carrier). There is also a serious negative account describing skin infection after clipping for routine blood tests (redness and green pus) and a dispute about how the complaint was handled and whether the owner used abusive language.
Services
- •Small-animal, first-opinion veterinary care (stated on the clinic website).
- •Pet Health Care Plan (listed on the clinic website; inclusions/pricing not stated in the provided data).
- •Vaccinations (listed on the clinic website).
- •Neutering (listed on the clinic website).
- •Parasite care (listed on the clinic website).
- •Diagnostic imaging: radiology and ultrasonography (listed on the clinic website).
- •Urgent same-day care (as reported in reviews): one owner describes calling at 9am for an emergency and being offered an appointment within an hour, then being seen “within a few minutes” on arrival.
- •Procedures mentioned in reviews: dewclaw/claw removal after an injury.
- •Blood tests mentioned in reviews: routine blood tests for a dog with Cushing’s.
People
- •Bethany (role not stated): mentioned for calming and reassuring an “extremely anxious” dog during a dewclaw removal, listening to the owner’s concerns about doing the procedure given the dog’s anxiety, and returning the dog to the owner about 5 minutes after the procedure.
- •Gordon (role not stated): credited by one owner with proposing an alternative when they arrived expecting euthanasia; the owner reports their dog was “full of energy” a week later.
- •Reception staff (unnamed): described as “lovely” in an urgent-appointment review.
- •Unidentified vet (male, per review wording): described as kind and gentle with an elderly cat and as listening to the owner’s concerns.
Reviews
4.8 stars from 36 reviews. “”
- •Fast urgent access and short waits: an emergency appointment offered within an hour after a 9am call, and being seen within minutes of arriving.
- •Handling anxious or difficult pets: an anxious dog settled enough for a claw/dewclaw procedure; an elderly cat described as hard to manage in a carrier handled gently.
- •Treatment decisions that owners felt changed outcomes: one owner reports arriving to euthanise a very poorly dog, but a clinician suggested another approach and the dog improved within a week.
- •A serious complaint about a post-procedure complication and complaint handling: one owner reports severe irritation/infection at a clipped area after routine blood tests (redness and green pus), says antibiotics/cream were later provided, and alleges the practice did not accept responsibility and ended the pet’s registration after disputing the owner’s conduct.
Animals Treated at Vetcare Limited
Animals We Treat
Companion Animals
Pricing at Vetcare Limited
Opening Hours – Vetcare Limited
Opening Hours
Hours
Reviews for Vetcare Limited
Note: Showing the 5 most recent Google reviews out of 36 we track in total. Recent reviews may not be representative of overall sentiment.
Kirsty Hutchison
2 months ago
Rang at 9am for an emergency appointment, was offered an appointment within an hour. Arrived and was seen within a few minutes. I have a very anxious dog who had damaged his dewclaw and was in a lot of pain - Bethany at the Hindley practice was incredibly nurturing and relaxed my dog so he was at ease when having his claw removed. She listened to my concerns about him having the procedure with him being extremely anxious and put us all at ease, including Barney. He was back with us 5 minutes later after the procedure. The reception staff were also lovely! Thanks for a great experience - as an anxious dog owner this means more than you could imagine :-)
Kirsty Hutchison
a week ago
Rang at 9am for an emergency appointment, was offered an appointment within an hour. Arrived and was seen within a few minutes. I have a very anxious dog who had damaged his dewclaw and was in a lot of pain - Bethany at the Hindley practice was incredibly nurturing and relaxed my dog so he was at ease when having his claw removed. She listened to my concerns about him having the procedure with him being extremely anxious and put us all at ease, including Barney. He was back with us 5 minutes later after the procedure. The reception staff were also lovely! Thanks for a great experience - as an anxious dog owner this means more than you could imagine :-)
Margaret Loughran
a month ago
Our beloved 14 year old dog was taken in for routine blood tests as she has Cushings. 3 days later we were Horrified at the state of her chest where she'd been clipped. It was savage red with green Pus all over. Took her to Leigh branch on Tuesday & she was given a course of antibiotics & antibiotic cream & it's now finally improving a little day by day. They tried to concoct every reason why this happened except accepting full responsibility for it. Yes I did raise my voice in the surgery, I was very upset, emotional & angry that this had happened to our baby. There is one thing I did NOT do is use abusive language that is a terrible BARE FACED LIE which they have used to end Lucy Lou being a patient of theirs. They didn't need to do as I would Never Ever take her to them again, how dare they inflict such pain & suffering on a poor elderly dog who had already suffered as a badly abused 3 old when we adopted her 11 years ago. We took this terrified dog with so many injuries & loved her back to trusting again, she is the light of our lives & it's been heartbreaking what she's had to go through. Unfortunately I can't show the photos I took on here but they'll be on Facebook in the next couple or days.
Margaret Loughran
4 months ago
Our beloved 14 year old dog was taken in for routine blood tests as she has Cushings. 3 days later we were Horrified at the state of her chest where she'd been clipped. It was savage red with green Pus all over. Took her to Leigh branch on Tuesday & she was given a course of antibiotics & antibiotic cream & it's now finally improving a little day by day. They tried to concoct every reason why this happened except accepting full responsibility for it. Yes I did raise my voice in the surgery, I was very upset, emotional & angry that this had happened to our baby. There is one thing I did NOT do is use abusive language that is a terrible BARE FACED LIE which they have used to end Lucy Lou being a patient of theirs. They didn't need to do as I would Never Ever take her to them again, how dare they inflict such pain & suffering on a poor elderly dog who had already suffered as a badly abused 3 old when we adopted her 11 years ago. We took this terrified dog with so many injuries & loved her back to trusting again, she is the light of our lives & it's been heartbreaking what she's had to go through. Unfortunately I can't show the photos I took on here but they'll be on Facebook in the next couple or days.
Adam Trowbridge
5 months ago
Been taking my beagle here for over 10 years. He's very nervy very awkward and they look after him so well when he's in. Thanks guys
Adam Trowbridge
3 months ago
Been taking my beagle here for over 10 years. He's very nervy very awkward and they look after him so well when he's in. Thanks guys
Orchid59
4 months ago
I attended today with my 16 yr old cat who is as docile as anything but once in his carrier becomes a feline devil. I sprayed the carrier with feliway which to some extent was a success but have to say that the vet who dealt with us was lovely, he was very kind and gentle towards to my elderly gentleman and listened to my concerns etc, excellent service today.
Orchid59
7 months ago
I attended today with my 16 yr old cat who is as docile as anything but once in his carrier becomes a feline devil. I sprayed the carrier with feliway which to some extent was a success but have to say that the vet who dealt with us was lovely, he was very kind and gentle towards to my elderly gentleman and listened to my concerns etc, excellent service today.
Susan Horrocks
5 months ago
My dog was very poorly and we had actually gone to put her to sleep but Gordon had other ideas. My dog a week later is full of energy and back to herself. We are so grateful and will highly recommend the whole services they provide. Thankyou so much from all the Horrocks xx
Susan Horrocks
7 months ago
My dog was very poorly and we had actually gone to put her to sleep but Gordon had other ideas. My dog a week later is full of energy and back to herself. We are so grateful and will highly recommend the whole services they provide. Thankyou so much from all the Horrocks xx
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