Vetcare Limited – Vets in Wigan
Clinic Overview
- Fast access for urgent problems: one owner says they were offered an emergency appointment within an hour after a 9am call and seen quickly on arrival. - Good handling of nervous or difficult pets: several reviewers mention pets that were anxious, awkward or hard to manage being treated patiently and gently. - Caring approach: positive reviews describe the team as honest, genuine and attentive, including one account where a dog improved after Gordon suggested another option instead of euthanasia.
Vetcare Limited is a small-animal veterinary practice in Wigan offering first-opinion care, with website-listed services including a Pet Health Care Plan, vaccinations, neutering, parasite treatment, radiology and ultrasonography. Recent feedback is mostly positive about prompt appointments and calm handling of nervous pets, while also including a serious complaint about a post-procedure skin problem and how that complaint was handled.
Services
- •Small-animal first-opinion care: routine veterinary care for pets, as described on the clinic website.
- •Preventive care: website-listed services include vaccinations, parasite treatment and a Pet Health Care Plan.
- •Surgery and procedures: neutering is listed on the website, and reviews also mention treatment for a damaged dewclaw/claw removal.
- •Diagnostics: the website lists radiology and ultrasonography. Reviews also mention routine blood tests for a dog with Cushing’s.
- •Urgent appointments: one owner reports calling at 9am for an emergency appointment, being offered a slot within an hour, and then being seen within a few minutes of arrival.
- •Handling anxious or elderly pets: reviews give examples of a very anxious dog being kept calm during a claw procedure, a long-term “nervy” beagle being looked after well, and a 16-year-old cat being handled gently during a consultation.
Pricing
No published pricing information is currently available for this clinic.
People
- •Bethany (role not stated): praised for a calm, nurturing approach with an anxious dog during a claw procedure, and for listening to the owner’s concerns.
- •Gordon (role not stated): thanked by one owner who says he suggested an alternative approach when they had expected euthanasia for their dog.
- •Reception staff (unnamed): described in one review as lovely during an urgent appointment visit.
- •Unnamed male vet: one owner says he was kind and gentle with their elderly cat and listened carefully to their concerns.
Reviews
Google shows 4.8 stars from 37 reviews. Recent feedback is mostly favourable, with a small number of detailed reviews covering both strong praise and one serious complaint.
- •Fast access for urgent problems: one owner says they were offered an emergency appointment within an hour after a 9am call and seen quickly on arrival.
- •Good handling of nervous or difficult pets: several reviewers mention pets that were anxious, awkward or hard to manage being treated patiently and gently.
- •Caring approach: positive reviews describe the team as honest, genuine and attentive, including one account where a dog improved after Gordon suggested another option instead of euthanasia.
- •Notable negative experience: one reviewer reports severe redness and pus after clipping for blood tests, says antibiotics and cream were later given, and disputes how the practice responded to the complaint and the end of the pet’s registration.
