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- •Many positive reviewers describe warm, caring treatment and say they have used the practice for years; one mentions bringing pets there for over 20 years. - Several owners say their pets are comfortable attending, including one dog that “absolutely loves going.”
- •A detailed negative review raises concerns about continuity and communication around planned cat blood tests, including disagreement over whether testing was needed and frustration after an unsuccessful blood draw. - Another review disputes pricing transparency for a dog spay, saying the quoted figure was later treated as an estimate and that itemised consumables appeared on the invoice.
- •Kind, compassionate care is a strong recurring theme, with short recent reviews describing the team as caring and attentive to pets. - Fast access when something urgent happens stands out, including an owner who phoned while nearby after their dog was injured and was told to come straight in. - Pets seem comfortable with the team, with reviewers mentioning dogs eager to arrive and a usually nervous cat remaining calm during treatment.
- •Fast access for urgent problems: one owner says they were offered an emergency appointment within an hour after a 9am call and seen quickly on arrival. - Good handling of nervous or difficult pets: several reviewers mention pets that were anxious, awkward or hard to manage being treated patiently and gently. - Caring approach: positive reviews describe the team as honest, genuine and attentive, including one account where a dog improved after Gordon suggested another option instead of euthanasia.
- •Calm, low-stress visits are a consistent theme, especially for horses that dislike dental work or are less cooperative. - Communication stands out in feedback, with praise for booking updates, arrival-time communication, clear explanations during appointments, and straightforward aftercare. - The team’s manner with horses is regularly described as patient, sympathetic, and skilled.
- •Emergency arrangements: the practice states that out-of-hours emergency support information is available, but the exact setup is not detailed here.
Pet Healthcare Centers Ltd, also referred to as Anrich Vets, is part of the Northwest Referrals family and provides routine veterinary care for dogs, cats, and small animals in Wigan. Its core focus is on preventative healthcare and early intervention, with everyday services including health checks, vaccinations, neutering, and dentistry. The clinic is also listed as a Veterinary Nurse Training facility, and access information notes wheelchair access with wide doors.