Holly House Veterinary Clinic

Holly House Veterinary Clinic is a small-animal practice that (per clinic data) is a veterinary nurse training facility. Based on recent reviews, it handles both routine appointments and short-notice problems (one owner says they were fitted in quickly for a broken dew claw), and it provides end-of-life care (a cat euthanasia is described, including time to say goodbye and a condolence card afterwards).

Owner feedback is mixed and sometimes sharply conflicting: some describe attentive, friendly front-desk service from the moment they arrive and clear explanations during visits, while others report poor follow-up on test results, concerns about the clinic’s condition (described as “scruffy”), and repeated complaints about high or unexpected charges (including itemised lab work they say wasn’t explained).

Services

Services and situations explicitly mentioned in the available information include

•Veterinary nurse training facility (clinic data)
•Urgent/short-notice appointments (made room “at very short notice” for a broken dew claw)
•Injury care (broken dew claw treated)
•Diagnostics
•Blood sampling/testing (one reviewer describes multiple attempts to take blood and delayed/no callback with results)
•Urine testing (urine sample tested; invoice referenced “SG and Microscopy,” per one owner)
•Treatment/medications
•Antibiotics prescribed for a urinary infection (tablets supplied)
•Flea and worm tablets (mentioned as part of a bill)
•End-of-life care
•Euthanasia with reassurance, time given to say goodbye, and a condolence card afterwards (as described by one owner)

Pricing

Pricing is not provided as an official price list in the inputs, but multiple owners report specific charges

•Consultation: “over £50” for a consultation (one reviewer comparing this to typical £20–£30 elsewhere)
•Urine testing: £55 for a urine test (invoice mentioned “SG and Microscopy,” per the same reviewer)
•Antibiotics: £122 for 28 antibiotic tablets (as reported by one reviewer)
•One bill reported as “over £320” for flea/worm tablets and what the owner described as a minor urinary infection
•Another reviewer alleges a 20% price increase (no further detail provided)

People

No staff members are named in the provided material, but reviews repeatedly distinguish between roles

•Reception/appointment desk team: described as “attentive and friendly,” and separately praised as “brilliant” by a reviewer who was otherwise very unhappy with the vets.
•Nursing staff: called “brilliant” by a reviewer who criticised other aspects of care.
•Veterinary surgeons/vets: experiences vary widely—one owner describes a vet being “great” with their dog and another describes a “lovely vet” during euthanasia; others report problems such as difficulty taking a blood sample, lack of promised follow-up calls, and concerns about communication and charges.

Reviews

Google rating: 4.1 stars from 185 reviews.

•Friendly, efficient front-of-house experience is mentioned in multiple 5-star reviews (“attentive and friendly from the second you step in the door”).
•Short-notice care and clear explanations: one owner says the clinic made room quickly for a broken dew claw and explained everything.
•Thoughtful end-of-life support: one review describes euthanasia handled gently, with time to say goodbye and a condolence card sent afterwards.
•Pricing complaints are a recurring negative theme: several reviews describe charges as unusually high, including specific figures for consultation, urine testing, and antibiotics; one reviewer also questioned add-on items on the invoice.
•Communication/follow-up concerns: one owner reports not receiving promised calls with blood results and needing to chase repeatedly; another says an email complaint received no response.
•Facility condition criticised by one reviewer: described as “scruffy,” with worn fixtures (as reported).

Reviews for Holly House Veterinary Clinic

Note: Showing the 5 most recent Google reviews out of 185 we track in total. Recent reviews may not be representative of overall sentiment.

Jess

a month ago

Could not fault the service we have received from this vets. From the second you step in the door they are attentive and friendly, would 100% recommend this vets to anyone!

4 months ago

Margaret Loughran

5 months ago

If I could give zero stars or minus I would. This is the most incompetent set of Vets I have ever encountered in my 65 years of owning pets. I should have followed my gut instinct the first visit when a veterinary surgeon took 5 yes FIVE attempts to get blood out of my dogs chest. Promising to ring with blood results, Never Did I constantly had to ring over & over. Extortionate charges & complete lack of interest in my precious 14 year old dog. The surgery is a dump, scruffy with wood panels around the desk falling off & is crying out for at least a lick of paint The nursing staff are brilliant & so are the girls on appointment desk but the VETS are a completely different story. So please be warned & to add insult to injury They are also the most expensive. View how many others have given them ONE STAR .

7 months ago

Charles Williams

a year ago

Monika Petraitiene

colin rushton

How they justify putting prices up by 20% is beyond me . They are out pricing themselves. Absolutely disgusting!!!!!!

Rebecca Tennant

Actually deserves Zero stars!!! This was my first visit to the practise and the staff were helpful and the vet seemed great with my dog. However, I must say that I am utterly shocked at the amount they have charged. I cannot understand how they can charge over £50 for a consultation when generally a consultation is between £20 - £30? We brought a sample of urine in which the vet tested, however we have been charged £55 for this? My other dog had 2 urine samples done with a different vets in October last year and each were £16? I had to ask for an invoice which mentioned SG and Microscopy but the vet made no mention of this to us? Finally I am at a loss as to how they can charge £122 for 28 Antibiotics that online are a third of the price? Given that my dog has been diagnosed with a minor urine bacterial infection, I cannot understand why she would need 2 weeks of these tablets given that my 13 year old husky (who was at end of life and very frail) was prescribed only 7 tablets that cleared up his urine infection which was much worse. Having read other reviews online, there seems to be a consensus that this practice is charging way over the average and adding unnecessary charges on a regular basis. I sent an email regarding this and have had no response at all. Extremely poor service at a cost of over £320 for flea and worm tablets and a minor water infection.

Helen Bromley

We took our beautiful cat Sophie who was well along in years at age 19. The lovely vet reassured us that putting her to sleep was the kindest option considering the quick onset of her symptoms. We were allowed time to say goodbye then she was peacefully put to sleep. How surprised we were when we got a beautiful condolence card in the post a few days later from the vet. Such a kind and thoughtful gesture. Thank you so much 😊

Russell

2 years ago

At very short notice, they made room to see my border terrier with a broken dew claw we had Fantastic service, friendly staff everything was explained to us and she’s is resting now and very happy