Holly House Veterinary Clinic – Vets in Wigan
Clinic Overview
Holly House Veterinary Clinic in Wigan is a CVS Group small-animal practice and a veterinary nurse training facility. It provides routine appointments as well as short-notice care for problems that need seeing promptly. Recent owner feedback continues to highlight urgent support, compassionate end-of-life care, and a mixed picture on communication and costs.
Services
- •General veterinary care for small animals, including routine appointments and assessment of new or ongoing health problems.
- •Urgent and short-notice appointments, with recent examples including a dog with seizures being seen within 15 minutes and treatment for a broken dew claw.
- •Diagnostics, including blood sampling/testing and urine testing; owner feedback mentions blood tests, urine analysis, and discussion of results during visits.
- •Treatment and medication, including antibiotics for urinary infection and flea and worm tablets.
- •Injury care, with review examples including a broken dew claw.
- •Support for nervous pets, with one recent review specifically praising Sophie for going the extra mile with a nervous dog, although another owner reported a poor experience around arrangements for a reactive dog.
- •End-of-life care, including euthanasia handled with reassurance, time to say goodbye, and a condolence card sent afterwards.
- •Veterinary nurse training facility, according to clinic information.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews also regularly mention pricing as a concern, with examples including consultations at over £50, urine testing at £55, £122 for 28 antibiotic tablets, one bill of over £320 for treatment and parasite medication, and a recent complaint about high quoted costs for two surgeries.
People
Recent reviews name Sophie, who was praised for looking after a nervous dog particularly well. Across reviews, the reception team, appointment-desk staff, and nursing staff are often described as friendly, attentive, and caring. Feedback on the vets themselves is more mixed, with some owners praising clear explanations and prompt care, while others raise concerns about communication, feeling rushed, and follow-up.
Reviews
Holly House Veterinary Clinic has a 4.1-star Google rating from 189 reviews.
- •Positive feedback highlights a friendly, attentive front-desk team and caring nurses, with some owners saying the clinic is welcoming from the moment they arrive.
- •Several reviews describe strong urgent and compassionate care, including fast help for a dog having seizures and thoughtful handling of euthanasia, with time to say goodbye and a condolence card afterwards.
- •There is some praise for how staff handle nervous dogs, including one review singling out Sophie, but a more recent complaint says a reactive dog’s appointment felt rushed and poorly handled.
- •The main negative themes are high charges, concerns about value for money, and some complaints about communication and follow-up, particularly around test results and pricing.
